Today marks ten years to the day that I started at Atlassian! I
blogged LiveJournaled at the end of the first week back in 2010 but looking back on it, it didn’t quite capture the brain-dribbling-out-my-ears aspect of when I started. Jira was — and still is, really — a complicated beast, and attempting to wrap my head around how all the different schemes interrelate was something else, especially when everything was called a <something> scheme!
I started doing support for Jira Studio at the beginning of 2011 — where we would host the products ourselves versus what I was doing when I first started, supporting Jira Server which is running on the customer’s own hardware—, was promoted to senior support engineer in 2014, and then left the customer support wing of the company entirely nearly three years ago and started doing support for our internal PaaS (platform as as service)!
I’m still in that same “Shield” role, still doing a good amount of coding on the side, and have been rewriting vast swathes of our internal documentation which has been received extremely positively. (We have very clever developers at work, but writing clear and end-user-focused documentation is not their strong suit. 😛) The coding has been primarily on the internal tool I mentioned in this post — except we’re now using Slack instead of Stride — and there’s been an increasing number of teams adopting it internally, and I’m actually getting feature requests!
Granted I’ve worked at exactly three companies in my entire career, but I honestly can’t imagine being anywhere else. Here’s to another ten years!