I had one of those days at work today that was just totally productive. The guy who is our senior support engineer is away pretty much this whole month and he’s the one who generally looks after the internal escalations (cases that the support engineer who is dealing with it has gotten stuck on and needs some help).
As the next-longest-serving hosted support engineer I’ve been looking after the escalations while he’s away. It was really satisfying today, some of the issues were pretty hairy but I sorted them out in the end.
Quite a good feeling!