Ok, today ruled.

I’m doing the late shift at work, 12:30pm-9:00pm. I took a grand total of twelve calls all day, and after I came off my last break at five past seven this evening, I took no calls all the way up until 9. 🙂

WOO!

I got offered a permanent job at Apple today… er… yesterday! 😀

The one single thing that’s going to suck is getting paid monthly. 😉 Both when I was at Maccas and with the employment agency for Apple, I was getting paid weekly. I think it’s going to take a little getting used to. 🙂

But w00t!

Well, I’ve finally finished watching all the Buffy and Angel episodes I have. 🙂 Now to watch all the special features, then wait for Season 5 of Angel to come out on DVD. 😀

Also, balloons!

We also have fancy new phones for work, although we’re not quite using them yet. They’re all VoIP and stuff.

The manager of AppleCare Australia just came around and gave everyone a little something :).

The text is a little hard to read. It says “A small token of appreciation from the AppleCare Management Team for your tireless efforts. Keep up the great work! Enjoy!”.

🙂

Hehe, we’re finally breaking out all the Christmas decorations at work. 🙂

(I so need to start bringing my proper digital camera to work, heh.)

EDIT: Oh yes, and the call centre manager came around earlier and gave everyone a little packet of chocolate biscuits that she’d baked last night. 🙂

Whee!

Last week we had the latest Call Centre Quarterly Excellence awards…and I won something again. 😀

This time I got a Canon Ixus 500 digital camera, a flask (which looks suspiciously like a vibrator in the pic, heh), and a certificate. 😀

Woah.

We had an extra-long team meeting this morning, and there was the Q3 Contact Centre Excellence Awards handed out.

I got a certificate for Call Resolution, along with three other guys, then the call centre manager says, “And we’ve got an iPod Mini on order for you guys.”!! 😮

There were two other certificate types handed out…one for Best Agent Performance and the other for our Tier 2 guys. The Best Performance people are getting an Apple Wireless Keyboard and Mouse and a Bluetooth adapter, and the Tier 2s have an iSight coming.

[edit]
Oh, I also got a nifty little clock from DCL (the recruitment agency I’m with).

Hahah, awesome…I just had a customer on the phone who said “I’m new to all this storing-digital-music-on-the-computer malarkey.”

I don’t think I’ve ever heard anyone use that word outside of the E2 (or former E2) community. 🙂

We had “Managing customer complaints” training yesterday and today. Quite a bit of it was actually what we do already (hear the customer out first, let them vent, then probing/troubleshooting, etc), but there was some quite interesting stuff about different behavioural styles. I’ll try to remember to bring it home tomorrow evening and post it.

And now on a totally different optic, it’s time for that LJ comments stats thingy!

Who’s been commenting in your journal?

1 virtualwolf 205 comments 27.7% of total
2 xenex 116 comments 15.68% of total
3 zerotime 64 comments 8.65% of total
4 minga 48 comments 6.49% of total
5 __stripped 40 comments 5.41% of total
6 noogles 29 comments 3.92% of total
7 biodecay 13 comments 1.76% of total
8 bimbogrrl 13 comments 1.76% of total
9 goldspe 12 comments 1.62% of total
10 causa 11 comments 1.49% of total
11 gigglznwrigglz 11 comments 1.49% of total
12 kungfupolarbear 11 comments 1.49% of total
13 thristian 10 comments 1.35% of total
14 sapia 10 comments 1.35% of total
15 rubycoffin 10 comments 1.35% of total
16 callirrhoe 9 comments 1.22% of total
17 corvx 8 comments 1.08% of total
18 katez 8 comments 1.08% of total
19 pureawakening 7 comments 0.95% of total
20 mez_85 6 comments 0.81% of total
21 satanic_angel 6 comments 0.81% of total
22 thatjacq 5 comments 0.68% of total
23 thjorska 5 comments 0.68% of total
24 das 5 comments 0.68% of total
25 semsei 5 comments 0.68% of total
26 whargoul 5 comments 0.68% of total
27 qousqous 5 comments 0.68% of total
28 mikeybidness 5 comments 0.68% of total
29 toastmaniscool 4 comments 0.54% of total
30 bensjournal 4 comments 0.54% of total
31 maryann_ 4 comments 0.54% of total
32 cruxdestruct 3 comments 0.41% of total
33 czarkhan 3 comments 0.41% of total
34 bz2 3 comments 0.41% of total
35 darkjudicator 3 comments 0.41% of total
36 childhood 3 comments 0.41% of total
37 psionicman 3 comments 0.41% of total
38 jeff_f 2 comments 0.27% of total
39 chani3 2 comments 0.27% of total
40 fuzzie 2 comments 0.27% of total
41 tamsta 2 comments 0.27% of total
42 devon_hart 2 comments 0.27% of total
43 katieelizabeth 2 comments 0.27% of total
44 graceness 2 comments 0.27% of total
45 kensey 2 comments 0.27% of total
46 tannymonster 1 comments 0.14% of total
47 littlemonkielov 1 comments 0.14% of total
48 sneakums 1 comments 0.14% of total
49 ves 1 comments 0.14% of total
50 parttimecoconut 1 comments 0.14% of total
51 wamckee 1 comments 0.14% of total
52 wirobro 1 comments 0.14% of total
53 doulos 1 comments 0.14% of total
54 ravenshadow 1 comments 0.14% of total
55 dweialeitha 1 comments 0.14% of total
56 stuntgrrl 1 comments 0.14% of total
57 deadballet 1 comments 0.14% of total

These statistics were generated using the LJ Stats Web Interface by mpnolan. Original idea from scrapdog‘s LJ Comment Stats Wizard.

EDIT: And also the disease thingy.

What kind of disease are you?

VirtualWolf:

VirtualWolf is caused by Satan.

VirtualWolf infection produces a strange imbalance in the cochlea, causing subject to fall unless walking on hands.
To cure VirtualWolf, bathe in the blood of your enemies.

Name?

Bow down before the power of SATAN! \m/ Or something.